Returns & Exchanges
At Valise Luggage, we want you to travel with confidence, which is why we offer a 30-day window for returns or exchanges on all unused products in their original packaging. Our goal is to ensure your journey begins with the perfect piece of luxury travel gear.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely attach it to your original shipping box.
Ship the Package
Drop off your package at any authorized carrier location, ensuring all original tags and protective dust bags are included inside.
Receive Your Refund
After our quality control team inspects the returned luggage, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing